Sound familiar?
Customers check you online before they walk in.
When your online presence goes quiet, it looks like nobody's home, even when the place is full and the food is great.
Bad reviews with no reply
Every new reader sees the complaint, and nobody standing up for the business.
Wrong hours or missing info
Old hours, no menu link, a handful of old photos. People pick the place next door.
Social media went silent
The last post was months ago. New customers wonder if you're still open.
Website stuck in the past
Tiny text on phones, a PDF menu, broken links. Hard to call, hard to find you.
When you reply kindly to a bad review and invite that guest back, you often win them back. Everyone else reading it sees a place that cares about each customer.
That's why we answer every review, the good ones and the hard ones, in your voice. You approve each reply before it's posted.
What we fix & keep alive
Three places customers find you. We take care of all three.
Start with a fix-up, then we keep everything fresh every month so you can focus on the business.
Business Profile
- A reply to every review, bad ones too, within days
- Cleanup: hours, categories, services, photos
- Weekly Google posts
- Review requests: QR card + text link
Instagram & Facebook
- 8–12 branded posts a month
- Your food, your work, your people
- Consistent look that matches your brand
- Included in the monthly plan
Fixed & found
- Fixes for what's broken or outdated
- Easy on phones: call, directions, menu
- Google search (SEO) basics
- New 3–5 page site, as a separate project
Before & after
What working with us looks like.
These are illustrations for a made-up business, “Example Bistro”, to show the kind of changes we make. Not a real client, and no real results shown.
Google Business Profile
Example · fictional businessFood was good but we waited a long time for our table on Saturday.
- Blurry or missing photos
- No hours, no links
- Complaints left unanswered
Food was good but we waited a long time for our table on Saturday.
- Fresh, on-brand photos
- Hours, menu, booking and website links
- Every review answered, kindly and quickly
Instagram & Facebook
Example · fictional business- A few random posts, long gaps
- No consistent look
- Nothing that makes people want to visit
- 8–12 posts a month on a steady schedule
- Your colors and style on every post
- Real food, real team, real moments
Website on a phone
Example · fictional businessWelcome to our website! We are a family restaurant serving the finest cuisine since many years. Please click on the menu link above to download our menu in PDF format. For reservations please call us during business hours or send a fax.
Our hours: see Facebook page.
© 2016 Example Bistro. All rights reserved. Best viewed in Internet Explorer.
- Tiny text, needs pinching and zooming
- Menu hidden in a PDF
- No easy way to call or get directions
Sunday brunch · 11 AM–3 PM
Tue–Sun · 11 AM–10 PM
Mon · Closed
- Big buttons: call, directions, menu, reserve
- Fast and easy to read on any phone
- Set up so Google can find you
How it works
Simple, and you stay in charge.
A few minutes from you, the rest is on us.
Free mini audit
We look at your Google profile, social media and website, and send you a short list of what to fix.
Pick a plan
Start with the 30-day pilot or go monthly. No contracts.
We fix it up
Profile cleanup, replies to open reviews, your review QR card and text link, and a plan for posts.
We keep it alive
Every month: replies, posts and updates. You approve every reply and post before it goes out.
What you get every month
Your online presence, handled.
On the monthly plan, here's what we take off your plate.
Simple plans
Start small. Stay if it helps.
Questions
Good to know
Do I approve what you post?
Yes. You approve every review reply and every post before it goes live.
Is there a contract?
No. No contracts, cancel anytime.
Can you delete bad reviews?
No one can remove honest reviews. We reply to them the right way, and we flag reviews that break Google's rules so Google can review them.
How do you get us more reviews?
We give you a QR card for the counter or front desk and a short text link you can send to customers after their visit.
Do I need a new website?
Not always. We start by fixing what's broken. A new 3–5 page site is a separate project, quoted separately.
What's in the free mini audit?
A quick look at your Google profile, social media and website, with a short list of what to fix first. Free, no obligation.
Who do you work with?
Owner-run restaurants and salons in Broward, Palm Beach and Miami-Dade.
Every review is a second chance.
Let's see what your customers see. Ask for your free mini audit. Free, no obligation.